How Our Virtual Visits Work

Building rapport starts when you request a consultation.

One of our care coordinators will reach out to match you with a Rappore clinician. You will then receive an email with information to create an account or log in to our patient portal. Our integrated online system allows you to complete all intake documentation prior to your virtual visit. Once an account is created, you can easily schedule follow up appointments with your Rappore clinician.

We have partnered with AdvancedMD to provide telemedicine appointments. You will be able to use the secure app to meet with our psychiatrists and therapists online when a visit has been scheduled. You will receive a confirmation email with the appointment code.

Please click here to download the app, which works on tablet or mobile devices. Our telehealth team will help you download the application, set up a secure account, and conduct a practice visit to ensure that your first visit goes smoothly.

If you have difficulty accessing telehealth, please call 650-627-3677 during business hours (8AM – 6PM ET Monday-Friday and 9AM – 2PM ET on Saturday) or click here to email us. Our team will be in touch within 24 hours.

Billing and Reimbursement

We bill for telehealth at the same rates as in-person care. We are fully committed to helping you receive reimbursement whenever possible. Please contact us with any questions about our billing and payments process or visit our Policies & Fees.

Security and Confidentiality

Patient security and confidentiality are paramount. Please visit our Notices of Privacy Practices to learn more.